FAQ

We cater to cycling enthusiasts of all levels! Our target customers include:

• Parents looking for youth bikes (12″-24″) and balance bikes
• Adventure and touring cyclists seeking reliable equipment
• BMX riders needing specialized bikes and components
• DIY cyclists who maintain their own bikes (we carry lubricants, bearings, fasteners, and cleaning supplies)
• Safety-conscious riders looking for helmets and accessories

Peak Cycle Hub combines the expertise of a professional bike shop with the convenience of online shopping. We focus on:

• Quality components for all cycling needs
• Comprehensive sizing options for youth cyclists
• Adventure-ready touring bikes and accessories
• Maintenance essentials to keep your bike running smoothly
• Global accessibility with Chicago-based service

We offer both! Our selection includes:

• Complete bikes: Youth bikes (12″-24″), Balance Bikes, Adventure & Touring Bikes, BMX Bikes
• Components: Bottom Brackets, Bearings & Fasteners, Bike Components
• Accessories: Bells & Horns, Helmets, Bike Computers
• Maintenance: Lubricants, Cleaners, Grease & Oil

Youth bike sizes (12″, 16″, 20″, 24″) correspond to wheel diameter and are generally suitable for:

• 12″: 2-4 years old (30-39″ tall)
• 16″: 4-6 years old (39-48″ tall)
• 20″: 6-9 years old (48-56″ tall)
• 24″: 9-12 years old (56-62″ tall)

When in doubt, measure your child’s inseam and compare to the bike’s minimum seat height.

Our Adventure & Touring Bikes are selected for:

• Durable frames that handle varied terrain
• Comfortable geometry for long distances
• Mounting points for racks and accessories
• Reliable components that withstand the elements

Perfect for cyclists who want to explore beyond the pavement!

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely! We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

You may request changes within 2 hours of placing your order by emailing us immediately at [email protected]. After this window, your order enters our processing system and cannot be modified.

We ship worldwide except to some Asian and remote regions. Our Chicago-based operation ensures efficient global distribution through our carrier partners.

Express Delivery (10-15 Days)
– Carriers: DHL or FedEx
– Cost: $12.95 flat rate
– Includes real-time tracking
– Recommended for urgent needs

Free Standard Shipping (15-25 Days)
– Carrier: EMS
– Free on orders over $50
– Eco-friendly option
– Great for larger orders

We take special care with every package:

• Bikes are partially disassembled and professionally packed
• Components are secured to prevent damage
• Fragile items receive extra padding
• All packages are cyclist-approved for safe arrival

Yes! You’ll receive tracking information via email as soon as your order ships. Our Express Delivery option includes detailed, real-time tracking.

We offer a 15-day return policy from the date of delivery. Items must be:

• In original condition
• Unused/unassembled (for bikes)
• In original packaging with all accessories

Contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

Once we receive your return, processing takes 3-5 business days. Your bank may take additional time to post the refund to your account.

Yes! For size exchanges or different products, please contact us within the 15-day window. We’ll guide you through the process.

Our cycling enthusiasts are ready to help at [email protected]. We typically respond within 24 hours.

Peak Cycle Hub Sales Store
949 Evergreen Lane
Chicago, IL 60290
United States
(Please note this is our operational headquarters – we don’t have a retail storefront.)