At Peak Cycle Hub, we stand behind our products just like we stand behind every bike we’d ride ourselves. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, our returns and exchanges policy is designed to be as smooth as a well-tuned drivetrain.

Quick Summary

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all tags
  • Process: Email request → Get approval → Ship back → Refund/Exchange
  • Refund Time: 3-5 business days after we receive your return

Our Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Use this template to ensure we get all needed information quickly:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Peak Cycle Hub Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return/exchange: – [Product Name] – [Size/Color if applicable] Reason for return/exchange: [Brief explanation] I would prefer: ☐ Refund to original payment method ☐ Exchange for [Product Name/SKU if known] Please let me know the next steps. I’ve reviewed the return policy at peakcyclehub.com and confirm the item is unused, in its original packaging with all tags attached. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Approval & Instructions

Within 1-2 business days, we’ll email you:

  • Return authorization (if approved)
  • Shipping instructions
  • Return address (949 Evergreen Lane, Chicago, IL 60290, USA)

Step 3: Ship Your Return

Package the item securely in its original packaging and ship it back to us. We recommend:

  • Using a trackable shipping method
  • Keeping your shipping receipt until the process is complete
  • Including a copy of your order confirmation or return authorization

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Refund Information

Processing Time

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Exchanges are shipped within 1-2 business days after approval

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges on:

  • Bike Lubricants, Oil & Cleaners (opened containers)
  • Bike Grease & Oil products
  • Bike Helmets (for safety reasons unless defective)
  • Personalized or custom-ordered items
  • Items not in original condition (used, damaged, or missing parts)

Damaged or Defective Items?

If your item arrived damaged or is defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and may provide a return shipping label at our expense.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Customs fees/duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Need Help?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: 949 Evergreen Lane, Chicago, IL 60290, USA

We appreciate your trust in Peak Cycle Hub and strive to make every ride—and every return—as smooth as possible.